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Policy Details

Thanks for purchasing our products at WestoneGuitars.com. We want you to be fully satisfied with your purchase and we take great steps to make sure that the product you receive is free of defects and problems. However, we understand that sometimes people have second thoughts or encounter a product that does not meet their expectations. This Return policy outlines the terms and conditions under which we (WestoneGuitars.com) will issue a refund.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase after reducing any processing fees. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. For purchases made using cash, we will send a certified cheque for the amount to the same address where the item was originally delivered.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team through our contact page.